SHIPPING AND DELIVERY

Shipping Policy

Once your order has been placed, and you’ve received your purchase verification, we will begin to process and fulfil your shipment within a 24-48 hour business day time frame (Monday-Friday).

*Excluding Public Holidays

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

  • For simple flat rate shipping: We offer $9.70 standard flat rate shipping across Australia

Shipping Options (Domestic)

Price

2-8 Day Shipping

$9.70

1-4 Day Shipping

$12.70

Order Process

  • 01.

    Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation. The contents of the email will include conformation of the purchased product  and the estimated date of arrival.

  • 02.

    Orders are processed within a 24-48 hour business time frame, excluding weekends and holidays. Items that are pre-ordered are processed within 24-48 hour business day time frame upon the arrival of stock.

  • 03.

    Once your order has been shipped within the 24-48 hour business day time frame, you will receive an e-mail from us and the courier with your tracking number where you can opt to receive notifications and updates regarding your parcel.

  • 04.

    Upon delivery date, you will receive conformation that your parcel is expected and it will be placed in a safe space ready for you to enjoy.

Missing Package

CONTRVST PTY LTD will not be held liable for any packages that are lost or stolen after proof of delivery is confirmed by our carriers. If tracking information states that your items have been delivered to your selected shipment address (applies for signed delivery, special request delivery & contactless delivery) any stolen, misplaced or lost packages will be non-refundable nor replaceable. For more support or information please contact support@contrvst.com and we will assist you within 1-2 business days regarding the matter.

Customs Tax/Duty Fees

A 10% tax GST will be applied to all customers who purchase products from Contrvst under the OCED (Organisation for Economic Co-operation and Development) automatically at checkout. Depending on your country, customs/tax fees may vary/be applied to your order. Contrvst will not be liable for any customs, taxes and duties and these are the sole responsibility of the customer. Any packages that are refused will not be refunded.

*Packages that are affected by customs, transportation strikes or natural occurrences will not be the sole responsibility of Contrvst.

International Shipping

Contrvst offers international shipping, flat shipping rates have been applied to shipments fulfilled in the United States, United kingdom and Australia. If you intend to order out of these market zones, please contact us at Support@contrvst.com.au.