RETURN POLICY

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 



Last updated: April 2023


1. Overview

At Contrvst, we pride upon our high quality standards and customer satisfaction. In the unlikely event where you may be unsatisfied with your goods, a period of 14 days from the delivery date has been allocated for product returns and exchanges, strictly if they fit the criteria stated below.

2. Criteria For Returns & Exchanges

All products that are applicable for returns and exchanges must have one or more of the following:

I - Factory Defect

The product has been damaged/defected at fault of the merchant including (tear, discolouring, soiled, design defect, stitching and missing tags). In this case the customer is subject for a refund or exchange.

II - Sizing

Under the circumstances that the customer has ordered a size that does not fit, a 14 day period from delivery date is applied for an exchange to the correct size, however refunds are not applicable.

III - Wrong Item Sent By Merchant

Under the circumstances that an order was not fulfilled according the digital receipt provided in the customers email inbox, a full refund/exchange will be provided given the refund claim has been made within 14 days of the delivery date.

IV - Tampered Items

Given that you are applicable for a refund/exchange under a certain set of circumstances, the product must have no sign of usage including (stretches, tears, soiled, signs of wash, discolouring, ironing or any material defect that was created by the consumer). Further elements of the packaging must remain in the provided condition and sent back with the purchased items. This decision will ultimately be made by the team at Contrvst and the final verdict will be indisputable if rejected.


V - Full Priced Items

Items that are on sale or discounted cannot be refunded or exchanged, unless an error from the merchant was made.


VI - Change Of Mind

Under the circumstances that you have received your product and changed your mind, no refund or exchange will be applicable.


All refund/exchange claims will be investigated and evidence to the claim will be required to ensure the best possible outcome can be provided to maintain customer satisfaction. If you have encountered an issue that was not listed above, please contact support@contrvst.com.au where a support team member will be in contact with you within 1-2 business days to further investigate the issue.

3. cancellation process

Unfortunately, once you’ve selected the “place my order” button we are no longer able to cancel your order under any given circumstances. This also applies to changing your payment method, address, name or contact details.

4. Refund Payment Method

All customers with refund claims will receive an email within 2-5 business days with a verdict on whether the claim has been approved or rejected. Please note that it can take up to 7 business days for a refund to be processed to your account through the selected payment method at checkout, and each bank provider time frame varies.

5. Refund/Exchange Process

Step 1: To process a claim for a refund/exchange, select the returns button below and you will be directed to the refund/exchange page.


Step 2: Manually enter your personal details that were used to complete the order at checkout in the allocated sections that will be labeled.


Step 3: Select the reason for your return request from the reasonings provided.


Step 4: Enter a short description of the issue you are claiming for and the desired outcome in which you want (refund or exchange).


Step 5: Select ‘Submit’ and allow our support team to review your claim which may take up to 1-2 business days in which a verdict of approval or rejection will be processed and sent back to you.


Given the claims verdict is accepted, a reimbursement will be made after we have received your Contrvst product at the invoiced price within a 7 day period. No reimbursement will be made if the inspection results in the awareness that the product is returned incomplete, ruined, soiled or used. Under the circumstance that this has occurred, the product will be shipped back to you alongside being notified by our contact support team with an explanation of why this has occurred.


To return your product, you should mail your product to:


Parcel Locker 10276 00013

Shop 244 Level 2 24 Roseland Avenue

Roselands NSW 2196


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.